#1 Problems in living refers to
A. Problems that overwhelm the client.
B. Problems that require the help of several professionals.
C. Problems that are related to the life cycle.
D. Problems that have no solution.
Answer: C
#2 In the last half of this century, human services have developed in response to which of the
following problems?
A. Stress in today s world
B. Today s music as an indication of our acceptance of violence
C. More children now attend private schools
D. The growth of our dependence on the Internet
Answer: A
#3 Moving clients to self sufficiency means all of the following EXCEPT;
A. Increase in self-esteem
B. Increase in independence
C. Increase in responsibility
D. Increase in family harmony
Answer: D
#4 Which of these client populations receives human services that function as social control?
A. AIDS patients
B. Abused women
C. Unruly children
D. Mentally ill clients
Answer: C
#5 Assisting clients in meeting their social needs with a focus on those who cannot care for      
themselves is referred to as
A. Rehabilitative control
B. Rehabilitative care
C. Social control
D. Social care
Answer: D
#6 Rehabilitation is relevant when
A. A client experiences an unpleasant fight with parents
B. A client loses her children in a custody battle
C. A client is diagnosed as having AIDS
D. A client is injured in an automobile accident.
Answer: D
#7 Which one of the following skills best helps the human service professional understand the client s
environment?
A. Listening
B. Report writing
C. Problem solving
D. Advising
Answer: A
#8 The human service worker, as an educator, is able to 
A. Study with the client to help her earn a GED
B. Think with the client about her problems
C. Review with the client the rules of the agency
D. Talk with the client about the unspoken rules of her family
Answer: B
#9 A pioneer in the development of human services is
A. Abraham Maslow
B. Barbara Bailey
C. Harold McPheeters
D. Hernando Alvarez
Answer: C
#10 The human service professional needs to develop networks primarily to
A. Understand the most current social service legislation
B. Link clients to services
C. Describe the community service umbrella
D. Monitor the social control process.
Answer: B
#11 Principles of teaming include all EXCEPT:
A. Pleasing the customer
B. Working together cooperatively
C. Communicating with team members
D. Sharing responsibility
Answer: A
#12 A new way that human service agencies relate to each other is by
A. Establishing partnerships to share staff
B. Developing agreements to loan money and other resources
C. Negotiating their commitments to the community
D. Combining resources to serve clients better
Answer: D
#13 Which of the following describe the case manager s activities?
A. Establish teams, coordinate meetings, supervise other professionals
B. Meet families, counsel families, evaluate family progress
C. Test clients, summarize results, write reports
D. Gather information, make assessments and monitor services
Answer: d
#14 Today the new meaning for the human service generalist is
A. A professional who works with a specific discipline such as psychology or          
psychiatry
B. A professional who works with the client using both the micro- and macro-perspective
C. A professional who works with the client using the micro perspective
D. A professional who works with a specific client group
Answer: B
#15 Nonprofessionals include:
A. Community caretakers, natural helpers, gatekeepers and volunteers
B. Community caretakers, clergy, natural helpers and volunteers
C. Clergy, natural helpers, gatekeepers and volunteers
D. community caretakers, natural helpers, gatekeepers and professional volunteers
Answer: A
#16 Individuals volunteer because;
A. They need the money
B. They want to help people
C. They like office work
D. They have free time
Answer: B
#17 Which one of the following reflects human service job opportunities in the late 1990's?
A. The majority of jobs are with mental health agencies
B. Many jobs are providing indirect services such as advocacy, community consultation, and
collecting research data
C. The majority of jobs are working with the elderly
D. Many jobs are working in group homes with the developmentally disabled
Answer: D
#18 The relationship the human service professional has with other professionals is described in all 
but one of the following statements:
A. The relationship the human service professional has with other social service professionals is a
measure of the status of human services
B. Other helpers work side by side with human service workers
C. According to many social service providers, the work of the human service professional is
essential
D. The human service worker is the mental health specialist
Answer: D
#19 Ethical standards are important to the human service profession to:
A. Provide status to the profession
B. Define correct standards of perform and practice
C. Guide the treatment of clients and coworkers
D. Insure an interdisciplinary approach to service delivery
Answer: C
#20 Continuing education includes:
A. Seeking advanced degrees, belonging to professional organizations,
B. Using ethical standards, providing effective services, using resources effectively
C. Establishing relationships with other professionals, linking clients to other service, helping
clients meet their goals
D. Helping clients return to school, training clients for employment, helping clients learn about
themselves and their environment.
Answer: A
#21 Until the Middle Ages people believed that mental illness was caused by the presence of   
_____________   in the body.
A. Chemicals
B. Evil spirits
C. Heredity
D. Natural causes
Answer: A
#22 Hippocrates, a doctor in the third century B.C., was one of the few professionals who     
believed that problem behavior was a function of
A.  Chemicals
B. Evil spirits
C. Heredity
D. Natural causes
Answer: D
#23 Relief for the poor was the responsibility of which provider during the Middle Ages?
A. The Church
B. Feudal lords
C. The government
D. Institutions
Answer: A
#24 All of the following are features of the Elizabethan Poor Law EXCEPT:
A. A classification system for dependents according to their ability to work
B. Compulsory taxation to raise funds to help the needy
C. Inhumane treatment for those in institutions
D. Responsibility for  have nots  was first with the family
Answer: C
#25 The dramatic change in the care of the mentally ill that occurred by the end of the 18th  
Century and resulted in more humane treatment is known as
A. The first revolution in mental health 
B. A time of change
C. The decade of victory
D. The mental health movement
Answer: A  
#26 The colonists used which of the following as a model for meeting the needs of indigents,idlers,
criminals orphans, and others?
A. Concept of less eligibility
B. Elizabethan Poor Laws
C. Institutions
D. Law of Settlement
Answer: B
#27 Proponents of laissez faire economics and Social Darwinism discouraged human service      
provisions by the
A. Asylums      
B. Church
C. Government
D. Private sector
Answer: C
#28 By the 1850's, special institutions for the blind, mentally ill, criminals, and other groups were
established because of the belief that
A. Public agencies should assume more responsibility for these groups
B. Reform, rehabilitation and education were possible
C. the condition of these people would improve in pastoral settings
D.  Less eligibility  demanded better treatment
Answer: B
#29 Immigration from abroad and migration from rural to urban areas during the latter half of the 19th
century led to a period of 
A. Residency legislation
B. Social reform
C. Tenement housing growth
D. Urban poverty
Answer: B
#30 Large houses in slum areas that served as community centers housed workers known as 
A. Friendly visitors
B. Human service professionals
C. Social engineers
D.  Volunteers
Answer: C
#31 Significant developments in the early 1900's, a period known as the sociological era included all
EXCEPT
A. New treatment modalities for the mentally ill
B. A re-examination of the causes of poverty
C. The development of the profession of social work
D. The professionalization of human services
Answer: A
#32 Protection from economic instability and an expansion of welfare activities characterized
A. Aid to Families with Dependent Children
B. The Immigration and Naturalization Act
C. Presidential leadership in the 1940's and 1950's
D. The Social Security Act of 1935
Answer: D
#33 Human services flourished under all but one of the following presidents:
A. Johnson
B. Kennedy
C. Reagan
D. Roosevelt
Answer: C
#34 Promoting the rights of the poor, improving employment opportunities for minorities and   
eradicating poverty were the goals of the
A. Fair Deal
B. Great Society
C. New Deal
D. New Federalism
Answer: B
#35 President Carter reorganized the federal executive branch to include two new departments:
A. Children s Services and Education
B. Education and Social Services
C. Health and Human Services and Education
D. Health and Rehabilitative Services and Education
Answer: C
#36 A major component of the Welfare Reform Legislation in 1996 was to
A. Provide child care, food, and housing,
B. Turn welfare over to the states
C. Mandate new procedures for collecting child support
D. Subsidize child care AFDC, and energy assistance
Answer: B
#37 The beginnings of the human service movement can be found in the impact of all EXCEPT:
A. Clients  rights
B. Mental health legislation
C. The presidential leadership during the 1960'
D. Welfare reform
Answer: D
#38 The Joint Commission on Mental Illness and Health made two recommendations that directly
affected the human service movement:
A. The creation of  NIMH and funding for human service education programs
B. The professionalization of mental health workers and educational opportunities
C. New mental health workers and programs to train them
D. A national mental health program and non-medical workers
Answer: D
#39 To help states develop programs for increased training, research, and practice, legislation    to
improve mental health care created the
A. National Institute of Mental Health
B. Joint Commission on Mental Illness
C. Department of Health, Education, and Welfare
D. Action for Mental Health initiative
Answer: A
#40 The establishment of professional human service organizations served many purposes including
A. The development of funding opportunities
B. Influencing legislation
C. Determining who received services
D. The regulation of a profession or its workers
Answer: D