#3-1
The Employee Assistance Programs (EAPs) are designed to
A Provide better health care for workers
B Provide transportation for workers
C Provide child care for workers
D Provide counseling for workers
Answer: D
#3-2
Which one of the following best characterizes the Americans with Disabilities Act (ADA)?
A Patterned after the Manpower Development Act
B Patterned after affirmative action legislation
C Intended to enable people with disabilities access to goods and services
D Intended to address areas such as employment, goods and services, and participation in the
political process
Answer: C
#3-3
Collaboration between schools and human services address all of the needs EXCEPT:
A Improves school attendance
B Helps teachers teach instead of counseling students
C Improves the learning environment
D Provides comprehensive services
Answer: A
#3-4
Community-based care is 
A Located in a calm, pastoral settings
B Focused on health and wellness
C Focused on the primary client
D Placed major responsibility on the helping professional
Answer: B
#3-5
Which of the following best explains why the U.S. has an increasing interdependence with other
countries?
A television is available world wide
B More immigrants are coming to the United States
C Poverty in the world is increasing
D U.S. manufacturing jobs are limited by foreign trade
Answer: B
#3-6
Urbanization is a problem because
A It is becoming more pronounced in poor countries
B Crowded countries cause mental illness
C Children have to walk to school
D Families cannot survive urban pressures
Answer: A
#3-7
Urban children in developing countries experience all but one of the following:
A Child labor
B Arranged marriages
C Child prostitution
D Illiteracy
Answer: B
#3-8
Ishrat Husain believes that successful programs have one of the following characteristics:
A Invest in capital of the poor
B Are planned by experts in urban poverty
C Involve education
D Increase literacy to improve morality
Answer: A
#3-9
Individuals in the United States must be aware of the international dimension of human services
because
A People born in another country make up 15% of U S. population
B By 2050 half of the U.S. population will be Hispanic or African American
C Asian population will grow the fastest
D By 2050 the U.S. will experience dramatic racial and ethnic shifts
Answer: D
#3-10
Managed care is characterized by all but one of the following
A Administers over 90% of the group health insurance
B Administers an increasing number of programs in mental health
C Influences the process of service delivery
D Contributes a set of tools to manage resources
Answer: A
#3-11
All but one of the following are questions asked during external review prior to services:
A What is the problem?
B Why is this agency providing services?
C What is the proposed treatment?
D Why is the proposed treatment recommended?
Answer: B
#3-12
Standards of good practices for meeting client needs focus on
A Responding to many complex needs
B Responding to long term needs not crises
C Responding with a single point of access
D Responding immediately without thought out outcomes

Answer: C
#3-13
Using the concept of continuum of care refers to
A How to treat those clients in foster care
B The assessment phase of service delivery
C The level of professional training
D The level and intensity of care
Answer: D
#3-14
Managed care has influenced human services by
A Requiring more case management
B Requiring external review for all cases and procedures
C Requiring clients to ask for approval from each human service professional involved
D Requiring human service professionals to see each client at least 5 times
Answer: A
#3-15
Human service professionals can improve their relationship to managed care by
A Hiring managed care personnel to help them with their work
B Sending their clients directly to managed care to receive services
C Reviewing clients for managed care
D Contracting with managed care to provide services
Answer: D
#3-16
All of the following are assumptions that guide resolution-focused helping EXCEPT:
A Clients need continual reinforcement
B Clients can change quickly
C Clients use their strengths to change
D Clients want to solve their own problems
Answer: A
#3-17
The five stages of resolution-focused helping include which three stages:
A Develop a clear description of the problem, identify past strengths, make a plan
B Develop a clear description of the problem, make a plan, evaluate 
C Develop a clear description of the problem, formulate goals and outcomes, evaluate
D Make a plan, formula goals and outcomes, evaluate
Answer: C
#3-18
Technology is changing human services in one of the following ways:
A Investment in equipment is moderate
B clients are the customers for this new technology
C Use of technology must slow down
D Many are using technology in creative ways
Answer: D
#3-19
Communication using technology is useful in all but one of the following ways:
A E-mail reduces the number of phone calls that professionals make when linking clients to
services
B LISTSERVs allow professionals to discuss specific client problems with other colleagues
C When using beepers, clients can reach their helpers at any time
D The World Wide Web is an excellent way to provide services on-line
Answer: D
#3-20
Assistive technology is 
A Helpful for clients and human service professionals
B Especially useful for clients with disabilities
C Assist all clients who have reading difficulties
D Helpful for learning but not for daily living
Answer: B