#5-1  The term client refers to all but one of the following:    	4	Individuals, family, neighborhood    	Working poor, AIDS patients, underclass   	Hurricane Andrew victims, Oklahoma City bombing victims, Mississippi River flood victims   	Students, teachers, co-workers   	   	
#5-2  The humans service professional in charge of housing services serves the whole person by    	3	Providing the client with housing   	Providing housing although the client asking for counseling   	Providing housing but noting client needs   	Providing a referral to another agency   	   	
#5-3  Two components of a problem are    	1	A description and a course of action   	A situation a difficulty   	An unsettled matter and a demand for services   	Determining who the client is and what the client needs.   	   	
#5-4  It is difficult to predict    	2	What the client will need for prenatal care   	What the client will experience as a problem   	How the problem influences culture   	How the person will use resources   	   	
#5-5  According to Epstein, two components of a problem are that the client lacks resources to solve the problem and the    	1	Client lacks skills to solve the problem   	Client lacks tome to solve the problem   	Client is reluctant to solve the problem   	Client is reluctant to acknowledge the problem   	   	
#5-6  Which perspective is useful in determining client needs?    	1	Hierarchical needs   	Conflicting needs   	Developmental process   	Meeting needs   	   	
#5-7  Developmental stages can be characterized by each of the following EXCEPT:    	3	Individuals engage in certain tasks or activities at different points in their lives   	Each stage is predictable   	Many healthy individuals are able to skip stages   	Many individuals experience severe developmental crises   	   	
#5-8  Traditional college age students (18-23) are engaged in which developmental stage as described by Erickson?   	3	Industry vs inferiority   	Intimacy vs isolation   	Identity vs role confusion   	Ego integrity vs despair   	   	
#5-9  Violent crime is considered a situational crisis because    	3	This is an event that an individual can talk about in great detail   	This is a situation that the individual has caused   	This is a situation with a clearly focused problem   	This is a situation that will happen to most individuals.   	   	
#5-10  Within the hierarchy of needs, security needs are represented by    	3	Having three good meals each day   	Having a family   	Having shelter   	Having friendships   	   	
#5-11  According to Maslow's theory, since needs exist in a hierarchy    	1	Individuals cannot address higher order needs until basic needs have been met   	children in war need shelter before food and rest   	Child abuse first endangers belonging needs   	Self-actualization is not good for everyone   	   	
#5-12  Many of the homeless are currently    	2	Individuals who want to live in the cities   	The "new poor" who are without jobs   	Individuals who want to live on the streets   	Dually diagnosed mentally and physically ill   	   	
#5-13  To understand individuals as clients, such as, the African American male, the human service worker needs to ask   	2	Who do I know in this client group?   	What is the stereotype of this group?   	How does prevention affect this group?   	How does this group experience a crisis?   	   	
#5-14  The Department of Veterans Affairs offers programming that reflects    	3	The medical model   	The medical and public health models   	Th public health and human service models   	The human service model   	   	
#5-15  One common characteristic of abuse of all types is that it is    	3	Prevalent in poorer populations   	Prevalent in less educated populations   	Prevalent in times of stress   	Prevalent in large families   	   	
#5-16  Parent abuse or elder abuse and neglect occurs when    	2	Parents try to dominate their adult children   	Parents reside with their adult children   	Parents have previously abused their adult children   	Parents have promised a large inheritance to their adult children   	   	
#5-17  What category of individuals is composed of street criminal, welfare-recipients, hustlers, drug addicts, and drifter?   	1	Underclass   	Homeless    	Working poor   	Developmentally delayed   	   	
#5-18  Barriers to seeking help include all but one of the following:    	2	Psychological costs   	Physical Costs   	Lack of money   	Lack of transportation   	   	
#5-19  When clients receive unwanted advice and help, they become    	4	Resentful   	Emotional   	Dissatisfied   	Reluctant   	   	
#5-20  Client satisfaction is related to     	3	Making new fiends   	Talking about problems   	Solving problems   	Making more money   	   	
#6-1  Individuals choose to work in the helping professions for one of the following reasons:    	3	Human service job market is stable   	Status is associated with human service work   	Human service jobs contribute to client growth   	Clients encourage individuals to become human service workers   	   	
#6-2  The criteria used by clients and workers to make choices is    	1	Valuing   	Prizing   	Helping   	Philosophizing   	   	
#6-4  Deciding for oneself on a course of action or the resolution to a problem is    	2	Recognition   	Self-determination   	Self-confidence   	Tolerance   	   	
#6-5  Self-determination is critical value because     	2	The worker has the expertise to make excellent choices   	The client needs to assume responsibility   	The worker needs to take more responsibility   	The client is resistant to help   	   	
#6-6  Professionals may break confidentiality wh    	3	The client does not care who knows about his or her problem   	Parents request information about their children   	The professional is puzzled by the case and needs advice   	The professional believes there is nothing incriminating in the files   	   	
#6-7  Which of the following is the process that assists helpers understand their own attitudes and feelings?   	1	Self-awareness   	Clinical judgement   	Congruence   	Ethical integrity   	   	
#6-8  All of the following traits are important for effective helping EXCEPT:    	3	Listening   	Empathy   	Sympathy   	Genuiness   	   	
#6-9  All but one of the following responses are examples of empathy    	4	"You miss your family."   	"Twenty years without parole is a long time."   	"It must be lonely at times."   	"I feel sorry for you locked up day and night."   	   	
#6-10  All but one of the following activities demonstrates commitment to the client:    	1	Helping outside area of expertise   	Telling clients the limits of expertise    	Reading the code of ethics   	Linking clients to services   	   	
#6-11  A nurse is an example of which category?    	1	Professional   	Paraprofessional   	Nonprofessional   	Volunteer   	   	
#6-12  Workers with formal training or experience, usually at the baccalaureate level, work at which of the following levels?   	3	Professional/specialist   	Technical/apprentice   	Generalist human service worker   	Paraprofessional   	   	
#6-13  This term is used to describe helpers who are of similar age and/or experience to the client    	3	Volunteer   	Paraprofessional   	Peer   	Associate professional   	   	
#6-14  The attainment of a bachelor's or master's degree is usually necessary for which of the following responsibilities?   	2	Training   	Supervision   	Community worker   	Volunteering   	   	
#6-15  A typical job responsibility for the human service worker is all but one of the following:    	4	Determining eligibility   	Monitoring progress   	Leading groups   	Researching community needs   	   	
#6-16  A particular concern for the poor and the disadvantaged characterizes one of the following professions:   	4	Nursing   	Counseling   	Psychiatry   	Social work   	   	
#6-17  Human services is defined as a profession because    	4	Its workers have the same educational degree   	The primary focus is prevention   	Its workers receive regular promotions and raises   	Its workers are guided by a code of ethics   	   	
#6-18  The transition from student to professional is difficult because    	3	Students use books to find answers   	Supervisors expect student to know more than they do   	Students are not accustomed to using initiative and creativity   	Supervisors do not evaluate students   	   	
#6-19  In a bureaucracy, there is often tension between workers and    	2	Educators   	Administrators   	Clients   	Supervisors   	   	
#6-20  One of the most difficult bureaucratic characteristics for the beginning worker to accept is the bureaucracy's resistance to    	3	Creativity   	Initiative   	Change   	Accountability