Which statement below best describes the relationship between listening and hearing?   	3	Listening and hearing always occur simultaneously.   	You can listen and not hear.   	You can hear and not listen.   	Listening and hearing are the same thing.   	   	
The process of hearing is _______________; the process of listening is _______________.   	4	mental/physical   	abstract/neutral   	subconscious/interpretive   	physiological/interpretive   	   	
You are at a noisy wedding reception.  Suddenly you notice your name mentioned in the group of people near the refreshment table.Which component of the listening process best describes what occurred in this situation? 	2	hearing   	attending   	understanding   	remembering   	   	
What is the relationship between the rate that people speak and the speed at which people listen?   	1	People can understand speech at rates much greater than people can speak.  	People can speak at rates much greater than they can understand speech.  	People speak and listen at approximately the same rate.   	No predictable relationship exists between speech rate and rate of understanding.  	   	
Which component of the listening process makes it a transactional event?   	4	hearing   	attending   	understanding   	responding   	   	
In the following exchange, what listening skill is evident in the statement by Meg? Sue: I'm so glad to have someone to talk to, someone who really understands my problem. MEG: It is nice to be able to talk to someone who will listen . Sue: That's for sure 	4	verbatim response   	evaluation   	advising   	paraphrasing   	   	
Men are more likely than women to interrupt a speaker in order to:   	4	communicate agreement   	elaborate on a speaker's idea   	participate in the topic   	control the discussion   	   	
What percentage of a message do most people remember immediately after hearing it?   	3	25%   	35%   	50%   	75%   	   	
Listening to only the parts of a message that the listener finds interesting is called:   	3	stage hogging   	self-conscious listening   	selective listening   	insulated listening   	   	
Which of the following is the most accurate paraphrase of the statement, "This course meets daily for an hour starting at 9 a.m. and has no prerequisites."  	4	What days does it meet?   	It meets every day?   	Why do we meet so often?   	So we meet Monday through Friday and anyone can enroll, right?   	   	
In a question and answer period a speaker responded to a question saying, "If I understood your question correctly, you are asking how I interpret the legal battle.  Am I correct?"  This speaker's response is an example of: 	1	paraphrasing   	evasion of the question   	an open question   	passive listening   	   	
One study found the most frequent type of communication by college students to be:   	2	mass listening   	face-to-face listening   	speaking   	reading   	   	
You just got a paper back with a D on it.  This distracts you while you listen to a class lecture because of:   	4	message overload   	white noise   	physical noise   	psychological noise   	   	
The type of listening done for someone else's sake is:    	3	informative   	evaluative   	empathic   	active   	   	
A paraphrase should reflect the speaker's:    	3	thoughts   	emotions   	thoughts and emotions   	thoughts, emotions, and listener reaction   	   	
Listening and hearing are the same thing.    	2	TRUE   	FALSE   	   	   	   	
Insensitive listening means taking a speaker's remarks at surface value without looking for deeper meanings.   	1	TRUE   	FALSE   	   	   	   	
One valuable type of verbal feedback is the use of questions.    	1	TRUE   	FALSE   	   	   	   	
Selective listening is listening to only what you want to hear.    	1	TRUE   	FALSE   	   	   	   	
Understanding often depends on the ability to organize the information we hear into recognizable form.   	1	TRUE   	FALSE   	   	   	   	
Developing listening skills is difficult because it is not a teachable skill.   	2	TRUE   	FALSE   	   	   	   	
With regard to listening, attending and understanding are the same thing.   	2	TRUE   	FALSE   	   	   	   	
Hearing is nonselective.    	1	TRUE   	FALSE   	   	   	   	
Men are more likely than women to interrupt a speaker to elaborate on a speaker's comment.   	2	TRUE   	FALSE   	   	   	   	
When you are listening to a salesperson list the reasons you should buy a particular car, you are doing critical listening.   	1	TRUE   	FALSE   	   	   	   	
Which of the following descriptions fits all the criteria of group communication?   	1	five students who meet each Wednesday through the semester in order to study for biology exams  	seven beauticians who unexpectedly congregate at the coffee shop for an hour  	a zookeeper who practices tasks with four chimpanzees each day for an hour  	three business executives who have a conference call to determine company reaction to a newspaper article  	   	
Which of the following roles is a maintenance behavior?    	4	information seeker   	starter   	energizer   	harmonizer   	   	
A group which has no one who praises and encourages others suffers from an absence of the _____ roles.   	2	task   	social/maintenance   	leadership   	dysfunctional   	   	
You are working on a class project.  As a group, you decide that you will take no action unless all members agree to it.  This decision reflects which decision-making pattern?  	4	authoritarian   	majority control   	minority control   	consensus   	   	
All groups have:    	3	task norms   	procedural norms   	social norms   	shared norms   	   	
The label "parliamentarian" is an example of a/an:    	2	informal role   	formal role   	social role   	dysfunctional role   	   	
One way to identify a group norm is to:    	3	read a group's constitution   	read the group's bylaws   	look for behaviors   	listen for topics that are discussed frequently   	   	
In the children's game of "telephone" or "pass-it-on," where a line of children whisper a message to the person next to them resulting in a funny, distorted message, the network is:  	3	all-channel   	wheel   	chain   	circular   	   	
Members of collective cultures are more likely to:    	2	tolerate conflict   	be team players   	use a solution-oriented approach   	gain their identity from their accomplishments   	   	
Groups are influenced by individual goals and group goals.    	1	TRUE   	FALSE   	   	   	   	
Norm are "rules" that are not stated outright.    	1	TRUE   	FALSE   	   	   	   	
Informal roles are sometimes determined by personality characteristics.   	1	TRUE   	FALSE   	   	   	   	
Consensus means total group agreement.    	1	TRUE   	FALSE   	   	   	   	
Growth groups emphasize a collective goal.    	2	TRUE   	FALSE   	   	   	   	
Maintenance roles and social roles refer to the same thing.    	1	TRUE   	FALSE   	   	   	   	
The term "leadership" is best described as:    	3	being chairperson of a group   	the ability to control others   	exertion of influence   	decision making   	   	
A leader who determines policy, procedures, and tasks for the group without much group participation is called a (an):   	4	laissez-faire leader   	democratic leader   	conservative leader   	authoritarian leader   	   	
When a group brainstorms, it is essential that:    	2	leadership is strong   	no evaluation take place   	causes of the problems are considered   	criteria for judging are applied   	   	
The reflective thinking approach of Dewey begins with which of the following steps?   	3	examination of causes of the problem   	brainstorming potential solutions   	definition of the problem   	consideration of data   	   	
Groups produce a greater acceptance of solutions because they:    	4	have more resources   	are more likely to catch errors   	produce better quality solutions   	use participative decision making   	   	
 Robert's Rules of Order is a book which explains how to:    	4	run a panel discussion   	run a symposium   	run a forum   	use parliamentary procedure   	   	
"Reflective thinking" refers to:    	1	systematic problem solving   	communication patterns   	brainstorming   	a leadership strategy   	   	
The quality that makes a participant want to remain in a group is called:   	1	cohesiveness   	force field analysis   	shared norms   	information power   	   	
A group to which you belong is deciding on a wedding gift to give a friend. You know the color of the friend's new kitchen. What kind of power is this?  	3	referent   	coercive   	information   	legitimate   	   	
The totality of forces that cause members to feel themselves part of a group and make them want to remain in the group is termed:  	2	supportive norms   	cohesiveness   	interdependence   	coercive power   	   	
The developmental stage in which a problem-solving group moves toward consensus is called the _____ stage.   	3	orientation   	conflict   	emergence   	reinforcement   	   	
The fact that group members are most likely to accept solutions they help create refers to the principle of:   	4	reactive decision making   	proactive decision making   	interdependent decision making   	participative decision making   	   	
Which of the following tasks would be best done by an individual rather than a group?   	2	planning the programs for this year's club meetings   	writing a letter of recommendation   	deciding on next year's Homecoming theme   	selecting the cover of the next college catalogue   	   	
When your group has too much information it experiences:    	1	information overload   	information underload   	lack of cohesion   	group think   	   	
Group think occurs when:    	4	there is little dissent   	the group strives for unanimity   	members do not voice deviate ideas   	all of the above   	   	
An effective way to begin understanding a group's problem is to identify the concerns of each member.   	1	TRUE   	FALSE   	   	   	   	
Research has shown that groups tend to produce better quality solutions to problems than individuals who work on the same problems.  	1	TRUE   	FALSE   	   	   	   	
Dewey's method of problem solving suggests that groups begin by brainstorming possible solutions to the problem.   	2	TRUE   	FALSE   	   	   	   	
Cohesiveness refers to the rules by which group members abide.    	2	TRUE   	FALSE   	   	   	   	
Groups tend to produce more solutions to a problem and a better quality of solutions than do individuals.   	1	TRUE   	FALSE   	   	   	   	
Research indicates that a structured procedure produces better results than discussions using no pattern.   	1	TRUE   	FALSE   	   	   	   	
In a college class the teacher holds all the reward power.    	2	TRUE   	FALSE   	   	   	   	
A democratic approach to leadership correlates with success.    	1	TRUE   	FALSE