#3-1 The Employee Assistance Programs (EAPs) are designed to   	4	Provide better health care for workers   	Provide transportation for workers   	Provide child care for workers   	Provide counseling for workers   	   	
#3-2 Which one of the following best characterizes the Americans with Disabilities Act (ADA)?   	3	Patterned after the Manpower Development Act   	Patterned after affirmative action legislation   	Intended to enable people with disabilities access to goods and services   	Intended to address areas such as employment, goods and services, and participation in the political process   	   	
#3-3 Collaboration between schools and human services address all of the needs EXCEPT:   	1	Improves school attendance   	Helps teachers teach instead of counseling students   	Improves the learning environment   	Provides comprehensive services   	   	
#3-4 Community-based care is    	2	Located in a calm, pastoral settings   	Focused on health and wellness   	Focused on the primary client   	Placed major responsibility on the helping professional   	   	
#3-5 Which of the following best explains why the U.S. has an increasing interdependence with other countries?  	2	television is available world wide   	More immigrants are coming to the United States   	Poverty in the world is increasing   	U.S. manufacturing jobs are limited by foreign trade   	   	
#3-6 Urbanization is a problem because   	1	It is becoming more pronounced in poor countries   	Crowded countries cause mental illness   	Children have to walk to school   	Families cannot survive urban pressures   	   	
#3-7 Urban children in developing countries experience all but one of the following:   	2	Child labor   	Arranged marriages   	Child prostitution   	Illiteracy   	   	
#3-8 Ishrat Husain believes that successful programs have one of the following characteristics:   	1	Invest in capital of the poor   	Are planned by experts in urban poverty   	Involve education   	Increase literacy to improve morality   	   	
#3-9 Individuals in the United States must be aware of the international dimension of human services because  	4	People born in another country make up 15% of U S. population   	By 2050 half of the U.S. population will be Hispanic or African American   	Asian population will grow the fastest   	By 2050 the U.S. will experience dramatic racial and ethnic shifts   	   	
#3-10 Managed care is characterized by all but one of the following   	1	Administers over 90% of the group health insurance   	Administers an increasing number of programs in mental health   	Influences the process of service delivery   	Contributes a set of tools to manage resources   	   	
#3-11 All but one of the following are questions asked during external review prior to services:   	2	What is the problem?   	Why is this agency providing services?   	What is the proposed treatment?   	Why is the proposed treatment recommended?   	   	
#3-12 Standards of good practices for meeting client needs focus on   	3	Responding to many complex needs   	Responding to long term needs not crises   	Responding with a single point of access   	Responding immediately without thought out outcomes   	   	
#3-13 Using the concept of continuum of care refers to   	4	How to treat those clients in foster care   	The assessment phase of service delivery   	The level of professional training   	The level and intensity of care   	   	
#3-14 Managed care has influenced human services by   	1	Requiring more case management   	Requiring external review for all cases and procedures   	Requiring clients to ask for approval from each human service professional involved   	Requiring human service professionals to see each client at least 5 times   	   	
#3-15 Human service professionals can improve their relationship to managed care by   	4	Hiring managed care personnel to help them with their work   	Sending their clients directly to managed care to receive services   	Reviewing clients for managed care   	Contracting with managed care to provide services   	   	
#3-16 All of the following are assumptions that guide resolution-focused helping EXCEPT:   	1	Clients need continual reinforcement   	Clients can change quickly   	Clients use their strengths to change   	Clients want to solve their own problems   	   	
#3-17 The five stages of resolution-focused helping include which three stages:   	3	Develop a clear description of the problem, identify past strengths, make a plan   	Develop a clear description of the problem, make a plan, evaluate    	Develop a clear description of the problem, formulate goals and outcomes, evaluate   	Make a plan, formula goals and outcomes, evaluate   	   	
#3-18 Technology is changing human services in one of the following ways:   	4	Investment in equipment is moderate   	clients are the customers for this new technology   	Use of technology must slow down   	Many are using technology in creative ways   	   	
#3-19 Communication using technology is useful in all but one of the following ways:   	4	E-mail reduces the number of phone calls that professionals make when linking clients to services  	LISTSERVs allow professionals to discuss specific client problems with other colleagues   	When using beepers, clients can reach their helpers at any time   	The World Wide Web is an excellent way to provide services on-line   	   	
#3-20 Assistive technology is    	2	Helpful for clients and human service professionals   	Especially useful for clients with disabilities   	Assist all clients who have reading difficulties   	Helpful for learning but not for daily living   	   	
#4-1 Information about models of service delivery is important to human service professionals because   	1	They are likely to be working with professionals who practice other models   	Agencies hire those who are skilled in more than one model   	Most problems require the services of at least two models   	They are likely to practice in other models   	   	
#4-2 Mental disorders are organically-based diseases or illnesses that impair functioning is an assumption of   	3	The human service model   	Psychoanalysis   	Medical Model   	Social diagnosis   	   	
#4-3 Higginbotham suggests three basic models of service design which include traditional psychiatry, the public health approach, and the  	4	Casework system   	Psychopharmacology model   	Supernatural   	Village system   	   	
#4-4 Treatment in the medical model includes all EXCEPT:   	4	Electroshock therapy   	Psychiatry   	Psychotropic drugs   	Societal control   	   	
#4-5 Which is the most widely  used treatment today for mental disorder?   	4	Psychiatry   	Psychoanalysis   	Psychotherapy   	Psychotropic drugs   	   	
#4-6 Freud revolutionized the study and treatment of mental illness by   	2	Advocating the use of medications   	Developing a method of therapy known as psychoanalysis   	Defining insanity socially   	Stressing clinical diagnosis and appropriate medical treatment   	   	
#4-7 Among the challenges facing those who practice the medical model today are cure versus control, the development of new drugs, and  	3	Dual diagnoses for services   	AIDS prevention   	The control of medical services   	The acceptance of electroshock therapy   	   	
#4-8 The goal of the public health model is to    	1	Provide opportunities and conditions for health as a basic human right   	Eliminate disease and disability   	Integrate social, environment, and biological factors   	Serve as a link between the medical and human service models   	   	
#4-9  Supporting activities such as film, speakers, school programs, and pamphlets educate the population, a goal of the   	3	Human service model   	Medical model   	Public health model   	All three models   	   	
#4-10 All of the following are characteristics of the public health model EXCEPT:   	2	Extends the concept of health care beyond the medical model   	Focuses on the interaction between the individual and the environment   	Serves larger populations than individuals   	Uses a multi causal approach to studying the causes of problems   	   	
#4-11 Linking disease to disorderly and filthy cities and believing disease was providential were two ways public health was impacted by  	1	The social philosophies of the 19th century   	Immigration during the 19th century   	The organization of the U.S. Sanitary Commission   	The "golden age of public health:   	   	
#4-12 Healthy People 2000 is a national public health effort to improve the health of all people by   	3	Developing heart disease and cancer cures   	Controlling tobacco use among young people   	Defining a prevention agenda   	Promoting exercise for people of all ages   	   	
#4-13 The following characteristics or themes are part of the model of human services EXCEPT:   	3	Accountability   	Generic focus   	Institutionalization   	Whole person   	   	
#4-14 The human service philosophy emphasizes the responsibilities of society and the importance of working with   	2	Accessible clients   	The whole person   	A client's physician   	Other professionals   	   	
#4-15 Which one of the following represents the problem solving approach?   	3	Focusing on the present and the future    	Encouraging the client to solve problems   	Teaching the client problem solving skills   	Seeing life in terms of clearly defined problems   	   	
#4-16 The whole person refers to one of the following:   	1	The person and his or her environment   	The person and all the medical personnel involved   	The person and relationships with all the family   	The person and the problems that he or she faces   	   	
#4-17 Integrated services reflect work with the client that is   	3	Ethical   	Professional   	Coordinated   	Confidential   	   	
#4-18 Using the human service model, the professional asks all but one of the following questions:   	1	What was the mind set of the client in the past?   	What is the mind set of the client now?   	What problems does the client face?   	What alternatives are possible to solve these problems?   	   	
#4-19 Both the medical model and the public health model have one of the following in common:   	3	Helping those who are mentally ill   	Delivering services to cure an illness   	Using medical intervention   	Working to prevent the spread of disease   	   	
#4-20 Public health and human services have one of the following in common:   	1	Treating individuals, families and larger populations   	Helping clients find the right services   	Problem solving in the here and now   	Hoping to help clients with day to day problems