#3-1  The Employee Assistance Programs (EAPs) are designed to    	4	Provide better health care for workers   	Provide transportation for workers   	Provide child care for workers   	Provide counseling for workers   	   	
#3-2  Which one of the following best characterizes the Americans with Disabilities Act (ADA)?    	3	Patterned after the Manpower Development Act   	Patterned after affirmative action legislation   	Intended to enable people with disabilities access to goods and services   	Intended to address areas such as employment, goods and services, and participation in the political process  	   	
#3-3  Collaboration between schools and human services address all of the needs EXCEPT:    	1	Improves school attendance   	Helps teachers teach instead of counseling students   	Improves the learning environment   	Provides comprehensive services   	   	
#3-4  Community-based care is     	2	Located in a calm, pastoral settings   	Focused on health and wellness   	Focused on the primary client   	Placed major responsibility on the helping professional   	   	
#3-5  Which of the following best explains why the U.S. has an increasing interdependence with other countries?   	2	television is available world wide   	More immigrants are coming to the United States   	Poverty in the world is increasing   	U.S. manufacturing jobs are limited by foreign trade   	   	
#3-6  Urbanization is a problem because    	1	It is becoming more pronounced in poor countries   	Crowded countries cause mental illness   	Children have to walk to school   	Families cannot survive urban pressures   	   	
#3-7  Urban children in developing countries experience all but one of the following:    	2	Child labor   	Arranged marriages   	Child prostitution   	Illiteracy   	   	
#3-8  Ishrat Husain believes that successful programs have one of the following characteristics:    	1	Invest in capital of the poor   	Are planned by experts in urban poverty   	Involve education   	Increase literacy to improve morality   	   	
#3-9  Individuals in the United States must be aware of the international dimension of human services because   	4	People born in another country make up 15% of U S. population   	By 2050 half of the U.S. population will be Hispanic or African American   	Asian population will grow the fastest   	By 2050 the U.S. will experience dramatic racial and ethnic shifts   	   	
#3-10  Managed care is characterized by all but one of the following    	1	Administers over 90% of the group health insurance   	Administers an increasing number of programs in mental health   	Influences the process of service delivery   	Contributes a set of tools to manage resources   	   	
#3-11  All but one of the following are questions asked during external review prior to services:    	2	What is the problem?   	Why is this agency providing services?   	What is the proposed treatment?   	Why is the proposed treatment recommended?   	   	
#3-12  Standards of good practices for meeting client needs focus on    	3	Responding to many complex needs   	Responding to long term needs not crises   	Responding with a single point of access   	Responding immediately without thought out outcomes   	   	
#3-13  Using the concept of continuum of care refers to    	4	How to treat those clients in foster care   	The assessment phase of service delivery   	The level of professional training   	The level and intensity of care   	   	
#3-14  Managed care has influenced human services by    	1	Requiring more case management   	Requiring external review for all cases and procedures   	Requiring clients to ask for approval from each human service professional involved   	Requiring human service professionals to see each client at least 5 times   	   	
#3-15  Human service professionals can improve their relationship to managed care by    	4	Hiring managed care personnel to help them with their work   	Sending their clients directly to managed care to receive services   	Reviewing clients for managed care   	Contracting with managed care to provide services   	   	
#3-16  All of the following are assumptions that guide resolution-focused helping EXCEPT:    	1	Clients need continual reinforcement   	Clients can change quickly   	Clients use their strengths to change   	Clients want to solve their own problems   	   	
#3-17  The five stages of resolution-focused helping include which three stages:    	3	Develop a clear description of the problem, identify past strengths, make a plan   	Develop a clear description of the problem, make a plan, evaluate    	Develop a clear description of the problem, formulate goals and outcomes, evaluate   	Make a plan, formula goals and outcomes, evaluate   	   	
#3-18  Technology is changing human services in one of the following ways:    	4	Investment in equipment is moderate   	clients are the customers for this new technology   	Use of technology must slow down   	Many are using technology in creative ways   	   	
#3-19  Communication using technology is useful in all but one of the following ways:    	4	E-mail reduces the number of phone calls that professionals make when linking clients to services  	LISTSERVs allow professionals to discuss specific client problems with other colleagues   	When using beepers, clients can reach their helpers at any time   	The World Wide Web is an excellent way to provide services on-line   	   	
#3-20  Assistive technology is     	2	Helpful for clients and human service professionals   	Especially useful for clients with disabilities   	Assist all clients who have reading difficulties   	Helpful for learning but not for daily living