:TYPE:MC:1:0:C
:TITLE:Question TF #1
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Successful health care delivery today depends more on teams that can work together well than on the efforts of individual workers.</div>
:LAYOUT:vertical
:ANSWER1:100:H
True
:REASON1:H
Correct.
:ANSWER2:0:H
False
:REASON2:H
Incorrect.
:FEEDBACK
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Successful health care delivery today depends on successful teamwork.</div>
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question TF #2
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>You must be the direct recipient of unwelcome behavior in order to be a victim of sexual harassment.</div>
:LAYOUT:vertical
:ANSWER1:0:H
True
:REASON1:H
Incorrect.
:ANSWER2:100:H
False
:REASON2:H
Correct.
:FEEDBACK
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The victim does not have to be the person harassed but can be anyone affected by the offensive conduct.</div>
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question TF #3
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>It is not appropriate to ask for suggestions about how you can improve your work during a performance evaluation.</div>
:LAYOUT:vertical
:ANSWER1:0:H
True
:REASON1:H
Incorrect.
:ANSWER2:100:H
False
:REASON2:H
Correct.
:FEEDBACK
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>It is appropriate to ask for suggestions about how to improve your work during a performance evaluation.</div>
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question TF #4
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Networking activities should be continued throughout one&#8217;s career.</div>
:LAYOUT:vertical
:ANSWER1:100:H
True
:REASON1:H
Correct.
:ANSWER2:0:H
False
:REASON2:H
Incorrect.
:FEEDBACK
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Continued networking exposes you to new ideas and opportunities for advancement.</div>
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #1
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The minimum requirements for a job are the qualifications the health care worker must&#058;</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>have in order to be hired for the job</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>learn during the probationary period</span>
:REASON2:T
Minimum requirements refer to the qualifications needed to be hired for a job.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>acquire in order to receive a pay increase</span>
:REASON3:T
Minimum requirements refer to the qualifications needed to be hired for a job.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>master to become a supervisor</span>
:REASON4:T
Minimum requirements refer to the qualifications needed to be hired for a job
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #2
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which is the best way to avoid misunderstandings about what is expected of you on the job?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Frequently ask your supervisor about your progress.</span>
:REASON1:T
Frequently asking your supervisor about your progress will be viewed as tedious and demonstrating insecurity.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Observe the actions of coworkers.</span>
:REASON2:T
Observing the actions of coworkers will not necessarily clarify what the expectations of your job are.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Study your job description.</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Do only what you are specifically directed to do.</span>
:REASON4:T
This demonstrates lack of initiative and falls short of job expectations.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #3
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The health care facility&#8217;s procedure manual is a good source of information about&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>employee benefits</span>
:REASON1:T
Employee benefits would not be found in a procedure manual.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>rules of conduct</span>
:REASON2:T
Rules of conduct would not be found in a procedure manual.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>directions for performing various tasks</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>continuing education opportunities</span>
:REASON4:T
Continuing education opportunities would not be found in a procedure manual.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #4
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The best source of information about vacation policies is&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>an experienced coworker</span>
:REASON1:T
An experienced coworker is not the best source of information.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the employee handbook</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the procedure manual</span>
:REASON3:T
The procedure manual will contain the specific steps taken to perform a task, but will not contain information on vacation policies.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the policy manual</span>
:REASON4:T
The policy manual contains the rules established and followed by an organization, but will not contain information on vacation policies.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #5
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>What is the best action to take if a workplace rule seems silly and unnecessary?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Complain to coworkers.</span>
:REASON1:T
Complaining to coworkers is disruptive and ineffective.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Refuse to follow the rule.</span>
:REASON2:T
Rules established by the organization must be followed when employed there.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Tell your supervisor your ideas about how it can be changed.</span>
:REASON3:T
It is better to understand the rationale for the rule before making suggestions for change.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Ask your supervisor to explain the reason for the rule.</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #6
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>An employee who spends her lunch hour redoing a lab test that she did incorrectly the first time is demonstrating&#058;</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>integrity</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>loyalty</span>
:REASON2:T
Integrity means conducting oneself honestly and morally. It means doing the right thing even under difficult conditions.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>a willingness to do more than is expected</span>
:REASON3:T
Integrity means conducting oneself honestly and morally. It means doing the right thing even under difficult conditions
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>that she wants to get ahead at work</span>
:REASON4:T
Integrity means conducting oneself honestly and morally. It means doing the right thing even under difficult conditions
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #7
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>What is the best way to demonstrate loyalty if you become aware of a serious safety issue in the workplace that may be difficult to correct?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Ignore it.</span>
:REASON1:T
Ignoring a potential problem will not solve it.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Try to fix it yourself.</span>
:REASON2:T
Safety issues need to be addressed by your supervisor.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Contact OSHA.</span>
:REASON3:T
Contacting OSHA would not be the first step.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Report it to your supervisor.</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #8
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The most important reason for maintaining good attendance is that&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>workers with poor attendance can be dismissed</span>
:REASON1:T
This is not the most important reason.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>it helps ensure the consistent delivery of patient care and support services</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>it is an important factor on which employees are evaluated</span>
:REASON3:T
This is not the most important reason.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>coworkers become angry when they have to do extra work</span>
:REASON4:T
This is not the most important reason.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #9
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which of the following workplace issues should NOT be discussed at a staff meeting?</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>a coworker who was rude to you in front of a patient</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>old equipment that needs to be replaced</span>
:REASON2:T
This is appropriate to discuss at a staff meeting.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>difficulties with the new computer system</span>
:REASON3:T
This is appropriate to discuss at a staff meeting.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>lunches disappearing from the staff refrigerator</span>
:REASON4:T
This is appropriate to discuss at a staff meeting.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #10
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The best way to approach everyday problems at the workplace is to&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>do your best to avoid getting involved</span>
:REASON1:T
Trying to avoid a problem will not solve the problem.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>develop effective strategies for solving them</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>expect your supervisor to resolve them</span>
:REASON3:T
Not all problems need to be referred to the supervisor.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>ignore them because they usually take care of themselves</span>
:REASON4:T
Ignoring a problem will not solve the problem.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #11
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which of the following is NOT an example of behavior that could be considered sexual harassment?</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>flirting at the workplace between people who are interested in dating each other</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>wall calendars with photos of nude women</span>
:REASON2:T
This is sexual harassment.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>dirty jokes exchanged in the lunchroom</span>
:REASON3:T
This is sexual harassment.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>a boss repeatedly offering to take his assistant to a nice restaurant</span>
:REASON4:T
This is sexual harassment.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #12
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>It is recommended that the first step to take when you are a victim of sexual harassment is to&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>report it to your supervisor</span>
:REASON1:T
First try to resolve problem by telling the harasser directly to stop.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>file a grievance</span>
:REASON2:T
First try to resolve problem by telling the harasser directly to stop.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>tell the harasser directly to stop</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>notify the Equal Employment Opportunity Commission</span>
:REASON4:T
The first step is to try to resolve problem by telling the harasser directly to stop.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #13
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The best use of the annual employee performance evaluation is to&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>let employees know what their deficiencies are</span>
:REASON1:T
Employee deficiencies should be discussed on an ongoing basis so improvement can be made during the year.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>determine if there is to be a salary increase or promotion</span>
:REASON2:T
This may be a part of the annual performance evaluation, but is not the best use of the process.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>give employees a chance to explain their weaknesses to the supervisor</span>
:REASON3:T
Weaknesses should be discussed on an ongoing basis so improvement can be made during the year.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>provide an opportunity for employees to learn and make plans for improvement</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #14
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The best action to take if you receive low ratings on a performance review that you believe are unjustified is to&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>strongly defend your performance before leaving the meeting</span>
:REASON1:T
Strongly defending your performance will be seen as defensive action and not beneficial to the process.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>ask for examples or an explanation of what led to the low rating</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>let your supervisor know that you believe this is unfair</span>
:REASON3:T
This will not lead to a better understanding of the evaluation ratings.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>write a letter of complaint to your supervisor&#8217;s boss</span>
:REASON4:T
This will not lead to a better understanding of the evaluation ratings.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #15
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>What is the first thing the health care worker should do when experiencing dissatisfaction with the job?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Write a polite letter of resignation to the supervisor.</span>
:REASON1:T
Resignation does not need to be the first step to take when experiencing dissatisfaction.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Ask coworkers if they are having the same problems.</span>
:REASON2:T
Discussing these issues with coworkers is not productive.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Conduct an honest self-assessment.</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Request a transfer to another department.</span>
:REASON4:T
Requesting a transfer does not need to be the first step to take when experiencing dissatisfaction.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #16
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>How much notice is it customary to give an employer when leaving a job?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>1 week</span>
:REASON1:T
2 to 4 weeks is customary.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>1 to 2 weeks</span>
:REASON2:T
2 to 4 weeks is customary.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>2 to 4 weeks</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>2 months</span>
:REASON4:T
2 to 4 weeks is customary.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #17
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>What should be included in a letter of resignation?</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the last date you plan to work</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>a description of your future plans</span>
:REASON2:T
The resignation letter should not include your future plans.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>your suggestions for improving the workplace</span>
:REASON3:T
The resignation letter should not include your suggestions for improving the workplace.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>your honest reasons for leaving</span>
:REASON4:T
It may not be appropriate to include your honest reasons for leaving in the resignation letter.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #18
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which of the following uncorrected workplace conditions would justify immediate resignation?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>a supervisor who criticizes your work in front of others</span>
:REASON1:T
This is not a workplace condition that would justify immediate resignation.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>unsafe lab practices</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>being asked to work overtime</span>
:REASON3:T
This is not a request that would justify immediate resignation.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>frequent schedule changes</span>
:REASON4:T
This is not a situation that would justify immediate resignation.
:CAT:Mitchell_Examviewch26

:TYPE:MC:1:0:C
:TITLE:Question MC #19
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which of the following employee behaviors is most likely to result in immediate dismissal?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>arriving late to staff meetings</span>
:REASON1:T
This is not the most likely behavior to result in immediate dismissal.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>complaining about the workload</span>
:REASON2:T
This is not the most likely behavior to result in immediate dismissal.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>gossiping about a coworker</span>
:REASON3:T
This is not the most likely behavior to result in immediate dismissal.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>disregarding patient confidentiality</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch26

:TYPE:M:long:long:E:1
:TITLE:Question MA #1-5
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'><i>Match each term with the correct definition below</i></div>
:L1
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Policies and procedures created to ensure safety</span>
:R1
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Risk management</span>
:L2
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The first 2 to 3 months of employment, during which the new employee&#8217;s performance is assessed</span>
:R2
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Probationary period</span>
:L3
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>An organizational plan in which there are levels of supervision, and each higher level is charged with more responsibility</span>
:R3
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Chain of command</span>
:L4
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Someone who is a positive example of professionalism and competence</span>
:R4
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Role model</span>
:L5
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>A person who is willing and qualified to give helpful advice</span>
:R5
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Mentor</span>
:CAT:Mitchell_Examviewch26

:TYPE:M:long:long:E:1
:TITLE:Question MA #6-11
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'><i>Match each law with the correct compliance example below.</i></div>
:L1
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Providing personal protective devices to all employees who may be exposed to body fluids</span>
:R1
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Occupational Safety and Health Act</span>
:L2
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Making arrangements for an employee to take unpaid time off to care for a critically ill spouse</span>
:R2
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Family Medical Leave Act</span>
:L3
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Hiring workers based only on their skills regardless of their age</span>
:R3
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Civil Rights Act of 1964</span>
:L4
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Providing an elevated desktop so that a worker with back problems can stand for part of the day</span>
:R4
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Americans with Disabilities Act</span>
:L5
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Refusing to employ individuals who are willing to work for low pay but who do not have the legal right to work in the United States</span>
:R5
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Immigration Reform Act</span>
:L6
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Paying the same wage to both male and female nurses who work together in the same department, performing similar duties</span>
:R6
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Equal Pay Act of 1963</span>
:CAT:Mitchell_Examviewch26

:TYPE:S
:TITLE:Question CO #1
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Policies describe the ____________________ followed by an organization.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:rules:100:0:60:0
:CAT:Mitchell_Examviewch26

:TYPE:S
:TITLE:Question CO #2
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>In many states, an employee can be dismissed for any reason during the ____________________ period.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:probationary:100:0:60:0
:CAT:Mitchell_Examviewch26

:TYPE:S
:TITLE:Question CO #3
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Patients who hear employees complaining about their supervisor or workplace conditions may _________________________ in the level of care they are receiving and may even file _________________________ lawsuits.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:lose confidence; malpractice:100:0:60:0
:CAT:Mitchell_Examviewch26

:TYPE:P
:TITLE:Question SA #1
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Explain why it is important to follow the chain of command in your organization when you have a problem in your department.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>It is fair to your supervisor and keeps the problem among those who are most directly involved.</div>
:CAT:Mitchell_Examviewch26

:TYPE:P
:TITLE:Question SA #2
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>List five strategies for making the best use of your time at work.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Write to-do lists, prioritize tasks, complete most important tasks first, group and do similar tasks together, learn to deal efficiently with interruptions, look for time savers, avoid procrastinating</div>
:CAT:Mitchell_Examviewch26

:TYPE:P
:TITLE:Question SA #3
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Provide eight ways that the health care worker can be a successful member of the professional team.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Understand group goals, listen to others, be positive, be productive, contribute ideas, do a fair share of the work, keep promises, know when to ask for help, give credit to others, be flexible, adapt to change, discuss personal differences in private</div>
:CAT:Mitchell_Examviewch26

:TYPE:P
:TITLE:Question ES #1
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Discuss the following statement&#058; &#8220;Your professional reputation starts to be established during the first few months at the workplace.&#8221; Describe what actions the health care worker can take to get off to a good start and begin to gain a reputation for excellence.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>(<i>Answers will vary. Answers should include points outlined in chapter.</i>)</div>
:CAT:Mitchell_Examviewch26

