:TYPE:MC:1:0:C
:TITLE:Question TF #1
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Developing good written communication skills is important only for students who want to work in office or administrative positions in health care.</div>
:LAYOUT:vertical
:ANSWER1:0:H
True
:REASON1:H
Incorrect.
:ANSWER2:100:H
False
:REASON2:H
Correct.
:FEEDBACK
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>All health care workers need good written communication skills.</div>
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question TF #2
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Preparing accurate and meaningful content should be emphasized in health care writing more than grammatical details.</div>
:LAYOUT:vertical
:ANSWER1:0:H
True
:REASON1:H
Incorrect.
:ANSWER2:100:H
False
:REASON2:H
Correct.
:FEEDBACK
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Grammatical details are just as significant in preparing written materials.</div>
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question TF #3
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The health care worker cannot depend on word processing spell checkers to catch all the spelling errors in a document prepared on the computer.</div>
:LAYOUT:vertical
:ANSWER1:100:H
True
:REASON1:H
Correct.
:ANSWER2:0:H
False
:REASON2:H
Incorrect.
:FEEDBACK
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>If a word is misspelled but is still a valid word, the spell checker will not identify the error.</div>
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question TF #4
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Reading written material backwards is an effective way to check spelling.</div>
:LAYOUT:vertical
:ANSWER1:100:H
True
:REASON1:H
Correct.
:ANSWER2:0:H
False
:REASON2:H
Incorrect.
:FEEDBACK
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Reading backwards removes the familiar context and prevents us from unconsciously correcting errors.</div>
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #1
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Why must written communication be organized even more carefully than oral communication?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Written documents usually deal with more important subjects.</span>
:REASON1:T
Written documents are not necessarily more important than oral communications.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The sender has more time to prepare written documents.</span>
:REASON2:T
The time spent is not a factor in the importance of the material.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>It lacks nonverbal clues because there is no interaction between the sender and receiver.</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Grammatical errors are more obvious.</span>
:REASON4:T
Grammatical errors can be just as obvious whether written or oral.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #2
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>When you are beginning the process of writing a report on a health care topic, it is recommended that you&#058;</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>list every idea you can think of, including those that seem unlikely</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>rely on the information in your textbooks</span>
:REASON2:T
Relying only on the information in your textbooks will limit your process.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>use what you have collected in your class notes</span>
:REASON3:T
Relying only on the information in your class notes will limit your process.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>limit your search to professional publications</span>
:REASON4:T
Relying only on professional publications will limit your process.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #3
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>When should a report contain a well-written conclusion?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>when the purpose is to persuade or call the reader to action</span>
:REASON1:T
All reports should have a well-written conclusion.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>when it is over three pages in length</span>
:REASON2:T
All reports should have a well-written conclusion.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>when it is to be turned in for a grade</span>
:REASON3:T
All reports should have a well-written conclusion.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>All reports should have a well-written conclusion.</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #4
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>What determines the tone of a written document?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>its general purpose</span>
:REASON1:T
The tone is determined by the specific circumstances of the document.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the mood of the writer</span>
:REASON2:T
The tone is determined by the specific circumstances of the document.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the specific circumstances</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the time available to write it</span>
:REASON4:T
The tone is determined by the specific circumstances of the document.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #5
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Before beginning to write a report, an informal outline should be prepared&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>if the report is very important</span>
:REASON1:T
Incorrect.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>when the writer finds this organizational technique helpful</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>if the report is very long</span>
:REASON3:T
This is an organization technique that may be helpful to a writer.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>in every case</span>
:REASON4:T
This is an organization technique that may be helpful to a writer.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #6
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Professional writers suggest that a good way to avoid being overwhelmed by a long writing project is to&#058;</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>write the first draft quickly without worrying about perfect grammar and spelling</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>write one page each day</span>
:REASON2:T
Writing the first draft quickly can help avoid being overwhelmed.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>write it perfectly the first time so that it will be finished</span>
:REASON3:T
 Writing the first draft quickly can help avoid being overwhelmed.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>write only as much as necessary</span>
:REASON4:T
 Writing the first draft quickly can help avoid being overwhelmed.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #7
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>If you are in a hurry to get an important letter out and are not sure about how to spell a word, the best thing to do is&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>use the spell checker on your computer</span>
:REASON1:T
Always use the dictionary for correct spelling of words.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>leave the word and hope that it is correct</span>
:REASON2:T
Always use the dictionary for correct spelling of words.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>look in up in the dictionary</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>ask someone in your workplace for the correct spelling</span>
:REASON4:T
Always use the dictionary for correct spelling of words.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #8
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which word correctly applies the &#8220;i before e&#8221; rule?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>hieght</span>
:REASON1:T
Place i before e except after c or in words in which the ei sounds like ay.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>relieve</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>recieve</span>
:REASON3:T
Place i before e except after c or in words in which the ei sounds like ay.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>foriegn</span>
:REASON4:T
Place i before e except after c or in words in which the ei sounds like ay.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #9
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which word correctly applies the rule for adding a final suffix?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>admitt</span>
:REASON1:T
Incorrect spelling.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>admited</span>
:REASON2:T
Incorrect spelling.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>admitting</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>admitts</span>
:REASON4:T
Incorrect spelling.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #10
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which word correctly applies the rule about adding letters to words that end in &#8220;y&#8221;?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>donkies</span>
:REASON1:T
Incorrect spelling.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>storys</span>
:REASON2:T
Incorrect spelling.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>played</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>drys</span>
:REASON4:T
Incorrect spelling.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #11
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which word correctly applies the rule about forming plurals?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>ratioes</span>
:REASON1:T
Incorrect spelling.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>potatos</span>
:REASON2:T
Incorrect spelling.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>tomatos</span>
:REASON3:T
Incorrect spelling.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>radios</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #12
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which of the following words is spelled correctly?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>ocassionally</span>
:REASON1:T
Incorrect spelling.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>persistant</span>
:REASON2:T
Incorrect spelling.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>typicle</span>
:REASON3:T
Incorrect spelling.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>pneumonia</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #13
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which of the following words is spelled correctly?</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>abscess</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>calender</span>
:REASON2:T
Incorrect spelling.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>vacume</span>
:REASON3:T
Incorrect spelling.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>occurrance</span>
:REASON4:T
Incorrect spelling.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #14
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which of the following words is spelled correctly?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>physicly</span>
:REASON1:T
Incorrect spelling.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>February</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>envirunment&#058;</span>
:REASON3:T
Incorrect spelling.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>temprature</span>
:REASON4:T
Incorrect spelling.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #15
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which of the following words is spelled correctly?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>deficency</span>
:REASON1:T
Incorrect spelling.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>labratory</span>
:REASON2:T
Incorrect spelling.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>psychietry</span>
:REASON3:T
Incorrect spelling.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>scissors</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #16
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which sentence is written correctly?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dr. Hernandez prefers to spend time with each patient, he can&#8217;t always do so.</span>
:REASON1:T
Incorrect sentence structure.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dr. Hernandez prefers to spend time with each patient he can&#8217;t always do so.</span>
:REASON2:T
Incorrect sentence structure.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dr. Hernandez prefers to spend time with each patient, but he can&#8217;t always do so.</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dr. Hernandez prefers to spend time with each patient but he can&#8217;t always do so.</span>
:REASON4:T
Incorrect sentence structure.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #17
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which is the correct way to punctuate the greeting in a business letter?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dear Mrs. Chen,</span>
:REASON1:T
Business letter requires a colon.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dear Mrs. Chen;</span>
:REASON2:T
Business letter requires a colon.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dear Mrs. Chen&#058;</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dear Mrs. Chen -</span>
:REASON4:T
Business letter requires a colon.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #18
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which is the correct use of the apostrophe?</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Please tell the medical assistants that it&#8217;s about time for the meeting.</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Please tell the medical assistants&#8217; that it&#8217;s about time for the meeting.</span>
:REASON2:T
Incorrect use of the apostrophe.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Please tell the medical assistant&#8217;s that its about time for the meeting.</span>
:REASON3:T
Incorrect use of the apostrophe.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Please tell the medical assistant&#8217;s that it&#8217;s about time for the meeting.</span>
:REASON4:T
Incorrect use of the apostrophe.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #19
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which sentence is written correctly?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Your leg is almost healed the cast can probably be removed next week.</span>
:REASON1:T
Sentence incorrect.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Your leg is almost healed, the cast can probably be removed next week.</span>
:REASON2:T
Sentence incorrect.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Your leg is almost healed; the cast can probably be removed next week.</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Your leg is almost healed&#058; the cast can probably be removed next week.</span>
:REASON4:T
Sentence incorrect.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #20
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which sentence is written correctly?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Flossing the teeth for example is an excellent way to prevent gingivitis.</span>
:REASON1:T
Sentence incorrect.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Flossing the teeth, for example is an excellent way to prevent gingivitis.</span>
:REASON2:T
Sentence incorrect.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Flossing the teeth for example, is an excellent way to prevent gingivitis.</span>
:REASON3:T
Sentence incorrect.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Flossing the teeth, for example, is an excellent way to prevent gingivitis.</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #21
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>In medical usage, which is the correct way to express the percentage?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Eighty-five percent</span>
:REASON1:T
Incorrect expression for percentage.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>85%</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Eighty-five %</span>
:REASON3:T
Incorrect expression for percentage.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>85 percent</span>
:REASON4:T
Incorrect expression for percentage.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #22
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which of the following professional titles is written correctly?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dr. Sally Wong, M.D.</span>
:REASON1:T
Incorrect.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Hal Salinas, Registered Nurse</span>
:REASON2:T
Incorrect.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Stephen Carruthers, O.D.</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Dr. Elena Gutierrez, D.D.S.</span>
:REASON4:T
Incorrect.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #23
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The main difference between the three block-style business letter formats is&#058;</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>how the lines of text are lined up with the margins</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the level of formality expressed</span>
:REASON2:T
The three block-style business letter formats vary in how the lines of text are lined up with the margins.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the amount of information included in the letter</span>
:REASON3:T
The three block-style business letter formats vary in how the lines of text are lined up with the margins.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>the purpose of the letter</span>
:REASON4:T
The three block-style business letter formats vary in how the lines of text are lined up with the margins.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #24
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which type of address form is recommended by the post office to ensure proper delivery?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Ivana Petrokov, M.D.<br>8713 Marcos Lane<br>San Diego, California 92120-1245</span>
:REASON1:T
Incorrect.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Ivana Petrokov MD<br>8713 Marcos Lane<br>San Diego California 92120-1245</span>
:REASON2:T
Incorrect.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>IVANA PETROKOV, M.D.<br>8713 MARCOS LANE<br>SAN DIEGO, CALIFORNIA 92120-1245</span>
:REASON3:T
Incorrect.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>IVANA PETROKOV MD<br>8713 MARCOS LANE<br>SAN DIEGO, CALIFORNIA 92120-1245</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch17

:TYPE:MC:1:0:C
:TITLE:Question MC #25
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>What is the main purpose of a staff meeting agenda?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>to give staff the opportunity to decide if they want to attend</span>
:REASON1:T
The staff meeting agenda is used to encourage attendees to prepare in advance and be on time.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>to ensure that only items on the agenda are discussed</span>
:REASON2:T
The staff meeting agenda is used to encourage attendees to prepare in advance and be on time.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>to provide a permanent record of exactly what is discussed</span>
:REASON3:T
The staff meeting agenda is used to encourage attendees to prepare in advance and be on time.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>to encourage attendees to prepare in advance and be on time</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch17

:TYPE:M:long:long:E:1
:TITLE:Question MA #1-7
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'><i>Match each type of business letter with the correct examples below.</i></div>
:L1
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>A physician informs a patient about the results of diagnostic tests.</span>
:R1
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Follow-up</span>
:L2
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>A medical receptionist reminds a patient to call and schedule her annual physical exam.</span>
:R2
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Recall</span>
:L3
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>A medical assistant asks a vendor for information about new medical office management software.</span>
:R3
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Inquiry</span>
:L4
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>An administrative assistant asks a patient to pay an overdue bill.</span>
:R4
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Collection</span>
:L5
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>A physician requests that a physical therapist see a patient.</span>
:R5
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Consultation</span>
:L6
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>An office manager sends out new office schedule and payment information.</span>
:R6
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Announcement</span>
:L7
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>A physician writes to a patient&#8217;s employer, indicating that he is fit for work following an injury.</span>
:R7
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Explanation</span>
:CAT:Mitchell_Examviewch17

:TYPE:S
:TITLE:Question CO #1
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The most serious consequence of sending a poorly written letter to a patient is that the patient may lose ____________________ in the level of care being provided.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:confidence:100:0:60:0
:CAT:Mitchell_Examviewch17

:TYPE:S
:TITLE:Question CO #2
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Form letters must be used with care, because some patients find them to be ____________________.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:offensive:100:0:60:0
:ANSWER2:uncaring:100:0:60:0
:ANSWER3:cold:100:0:60:0
:CAT:Mitchell_Examviewch17

:TYPE:S
:TITLE:Question CO #3
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>In addition to providing information for people who are not able to attend, minutes of facility meetings provide ____________________ of discussions and decisions.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:documentation:100:0:60:0
:ANSWER2:a record:100:0:60:0
:ANSWER3:evidence:100:0:60:0
:CAT:Mitchell_Examviewch17

:TYPE:P
:TITLE:Question SA #1
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>List four purposes of writing different types of health care documents.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Inform, persuade, gather information, encourage action</div>
:CAT:Mitchell_Examviewch17

:TYPE:P
:TITLE:Question SA #2
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Give four examples of strategies that students can use to improve their spelling ability.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Write each word several times, spell words out loud, make flashcards, make a wall chart, create rhymes, create sound alikes that are associated, start a personal dictionary or word list, make a tape in which words are spelled out, set learning goals, quiz oneself, work in groups to study and quiz each other</div>
:CAT:Mitchell_Examviewch17

:TYPE:P
:TITLE:Question SA #3
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>List at least four items that should be included in a meeting agenda.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Date of meeting, start and end times, location, topics to be discussed, what attendees should bring, guest speakers</div>
:CAT:Mitchell_Examviewch17

:TYPE:P
:TITLE:Question SA #4
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Identify five important considerations when creating written educational materials for patients.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Appropriate reading level, clearly printed, appropriate size of print, logical order of items, creation of lists or easy-to-read text, accurate, up to date, non-technical language</div>
:CAT:Mitchell_Examviewch17

:TYPE:P
:TITLE:Question ES #1
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Discuss the need to &#8220;consider your readers&#8221; when preparing written communication. Include in your discussion the factors that characterize readers and how you can plan and organize material to best meet their needs.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Factors that characterize readers &#8211; knowledge of subject matter, reading level, age, native language, interest in subject, importance of subject.<br>Planning and organizing &#8211; use appropriate level of language, use technical terms only if appropriate, use appropriate tone, organize content in easy-to-follow order (introduction, body, conclusion), use organizing features (examples, descriptions, steps, lists, categories).</div>
:CAT:Mitchell_Examviewch17

