:TYPE:MC:1:0:C
:TITLE:Question MC #1
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which is the best definition of &#8220;professionalism&#8221; as it applies to the health care worker?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>looking competent</span>
:REASON1:T
Professionalism is doing ones best to provide high-quality service.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>having self-confidence</span>
:REASON2:T
Professionalism is doing ones best to provide high-quality service.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>doing one&#8217;s best to provide high-quality service</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>being highly skilled</span>
:REASON4:T
Professionalism is doing ones best to provide high-quality service.
:CAT:Mitchell_Examviewch13

:TYPE:MC:1:0:C
:TITLE:Question MC #2
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>What is the most appropriate way to react when a patient responds rudely to your attempts to provide care?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Allow yourself to feel angry.</span>
:REASON1:T
If a patient responds rudely, ask yourself what might have caused this reaction.
:ANSWER2:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Ask yourself what might have caused this reaction.</span>
:REASON2:T
Correct.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Let the patient know he or she has hurt your feelings.</span>
:REASON3:T
If a patient responds rudely, ask yourself what might have caused this reaction.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Ignore the rude behavior.</span>
:REASON4:T
If a patient responds rudely, ask yourself what might have caused this reaction.
:CAT:Mitchell_Examviewch13

:TYPE:MC:1:0:C
:TITLE:Question MC #3
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The best way to deal with problems in the workplace is to&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>try to avoid becoming involved with them</span>
:REASON1:T
Learning as much as possible from problems is the best way to deal with problems.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>look for another job</span>
:REASON2:T
Learning as much as possible from problems is the best way to deal with problems.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>assume responsibility for solving the problems</span>
:REASON3:T
Learning as much as possible from problems is the best way to deal with problems.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>learn as much as possible from the problems</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch13

:TYPE:MC:1:0:C
:TITLE:Question MC #4
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>What is the most likely reaction of patients who hear health care workers complain about their working conditions?</div>
:LAYOUT:vertical
:ANSWER1:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>loss of confidence in their care</span>
:REASON1:T
Correct.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>concern for the workers</span>
:REASON2:T
Patients who overhear complaints often lose confidence in their care.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>empathy</span>
:REASON3:T
Patients who overhear complaints often lose confidence in their care.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>boredom</span>
:REASON4:T
Patients who overhear complaints often lose confidence in their care.
:CAT:Mitchell_Examviewch13

:TYPE:MC:1:0:C
:TITLE:Question MC #5
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The most important reason for dressing conservatively at the workplace is to&#058;</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>maintain tradition</span>
:REASON1:T
Conservative dress increases patients confidence in their care.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>please employers</span>
:REASON2:T
Conservative dress increases patients confidence in their care.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>increase patient confidence</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>fit in with coworkers</span>
:REASON4:T
Conservative dress increases patients confidence in their care.
:CAT:Mitchell_Examviewch13

:TYPE:MC:1:0:C
:TITLE:Question MC #6
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>What is the first thing to do if you are unsure about how to request a personal leave day from work?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Do what is most convenient for you.</span>
:REASON1:T
The employee manual will have information on how to request a personal leave day from work.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Ask a coworker.</span>
:REASON2:T
The employee manual will have information on how to request a personal leave day from work.
:ANSWER3:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Ask your supervisor.</span>
:REASON3:T
The employee manual will have information on how to request a personal leave day from work.
:ANSWER4:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Look in the employee manual.</span>
:REASON4:T
Correct.
:CAT:Mitchell_Examviewch13

:TYPE:MC:1:0:C
:TITLE:Question MC #7
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Which action on the part of a health care worker demonstrates knowledge about developing appropriate relationships with patients?</div>
:LAYOUT:vertical
:ANSWER1:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Treat patients like friends.</span>
:REASON1:T
Appropriate relationships with patients focus on helping them achieve maximum wellness.
:ANSWER2:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Try to please patients.</span>
:REASON2:T
Appropriate relationships with patients focus on helping them achieve maximum wellness.
:ANSWER3:100:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Focus on helping patients achieve maximum wellness.</span>
:REASON3:T
Correct.
:ANSWER4:0:H
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Share personal problems.</span>
:REASON4:T
Appropriate relationships with patients focus on helping them achieve maximum wellness.
:CAT:Mitchell_Examviewch13

:TYPE:M:long:long:E:1
:TITLE:Question MA #1-5
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'><i>Match each action with the correct reason for it below.</i></div>
:L1
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Bad breath can be offensive.</span>
:R1
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Practice good dental hygiene.</span>
:L2
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Can provide place for germs to grow</span>
:R2
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Wear only simple jewelry.</span>
:L3
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Some people have allergies.</span>
:R3
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Avoid the use of perfumes.</span>
:L4
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Provide personal protection</span>
:R4
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Wear closed-toed shoes.</span>
:L5
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Can catch in equipment</span>
:R5
<span style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Tie hair back.</span>
:CAT:Mitchell_Examviewch13

:TYPE:S
:TITLE:Question CO #1
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>The problem-solving model can help the health care worker handle difficult situations at work, because it helps separate facts from ____________________.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:emotions:100:0:60:0
:ANSWER2:feelings:100:0:60:0
:ANSWER3:opinions:100:0:60:0
:CAT:Mitchell_Examviewch13

:TYPE:S
:TITLE:Question CO #2
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>&#8220;Professional distance&#8221; means maintaining a _________________________ in the health care worker&#8217;s relationships with patients.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:healthy balance:100:0:60:0
:CAT:Mitchell_Examviewch13

:TYPE:S
:TITLE:Question CO #3
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Learning experiences pursued by the health care worker to increase knowledge and skills beyond those learned in school are called ______________________________.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:continuing education:100:0:60:0
:CAT:Mitchell_Examviewch13

:TYPE:S
:TITLE:Question CO #4
:QUESTION:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Attending the activities sponsored by a professional health care organization is an excellent way to meet ______________________________ who can offer good career advice.</div>
:ANSWERS:1
:CASE:0
:ANSWER1:professionals:100:0:60:0
:ANSWER2:established professionals:100:0:60:0
:CAT:Mitchell_Examviewch13

:TYPE:P
:TITLE:Question SA #1
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>List five behaviors that are examples of positive professional conduct.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Be dependable, perform all duties, be flexible, accept differences, treat everyone courteously, use good communication skills, leave personal problems at home, use good organizational skills, plan work ahead, always behave ethically, remain calm, serve as a good role model, set goals, work for continual self-improvement</div>
:CAT:Mitchell_Examviewch13

:TYPE:P
:TITLE:Question SA #2
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Describe three benefits gained from participating in a health care professional organization.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Learn to work in a group/on a team, meet professionals, keep current, develop management skills</div>
:CAT:Mitchell_Examviewch13

:TYPE:P
:TITLE:Question SA #3
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Explain what it means to be a leader. Include at least five characteristics of a leader in health care.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>High level of competence, commitment to high-quality service, recognize and support the work of others, meet high standards, believe that positive change can be accomplished, serve as a good example, complete work, aim at achieving goals, communicate effectively</div>
:CAT:Mitchell_Examviewch13

:TYPE:P
:TITLE:Question ES #1
:QUESTION:H:60:5
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>Discuss the statement, &#8220;The actions of health care workers directly influence the level of patient satisfaction.&#8221; Include in your answer the behaviors that should be demonstrated on the job.</div>
:ANSWER:H
<div style='font-size:12pt; font-family:"Times New Roman"; color:#000000;'>(<i>Answers should include influence on patients&#8217; health, and the fact that unhappy patients are most likely to bring malpractice suits.</i>)</div>
:CAT:Mitchell_Examviewch13

