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What is the best thing to do if your supervisor insists on following a policy that you consider to be time-consuming and unnecessary?
Ask your supervisor privately to explain the reason for the policy.
Correct. Let your supervisor know you want to follow facility policies but need a clearer understanding of the one in question. There may be a good reason for it.
Complain to your coworkers.
Incorrect. Coworkers have no authority to explain or change the policy, and this behavior may lower morale. Tell your supervisor you want to follow facility policies but need a clearer understanding of the one in question. There may be a good reason for it.
Refuse to follow the policy.
Incorrect. There may a reason for the policy that you are not aware of. It could be a safety or regulatory issue for which noncompliance has serious consequences. Tell your supervisor you want to follow facility policies but need a clearer understanding of the one in question.

If a coworker insists on telling jokes of a sexual nature in your presence, you should:
ask the person directly to stop telling the jokes in your presence
Correct. The first thing to do when you encounter offensive behavior of a sexual nature is to directly ask the person to stop.
report him or her to your supervisor
Incorrect. It is recommended that you first ask the person to stop the behavior. If it continues, report it to your supervisor or another designated person.
ignore it
Incorrect. Sexual harassment may persist if ignored. Ask the person to stop telling the jokes in your presence.

What is the most important reason for health care workers to have good attendance habits?
It helps ensure the consistency and quality of patient care and service.
Correct. It helps ensure the consistency and quality of patient care and service.
It keeps you from becoming unpopular with your coworkers.
Incorrect. While it is important to maintain good relations with coworkers, it is even more important to maintain the consistency and quality of patient care and service.
Employees with good attendance are more likely to receive pay raises.
Incorrect. While this may be true, it is not the most important reason. Good employee attendance helps ensure the consistency and quality of patient care and service.

Which of the following is the best example of demonstrating integrity on the job?
being honest and admitting when you have made a mistake
Correct. An important sign of integrity is honesty.
working hard to obtain a raise
Incorrect. There is nothing wrong with working hard, but doing so in order to earn a raise is not necessarily a sign of integrity.
being friendly with coworkers
Incorrect. While friendliness may be appropriate, it is not necessarily a sign of integrity.

Which of the following is the best example of a grievance?
being asked repeatedly to work the most difficult shift when your coworkers are never asked to do the same
Correct. A grievance is a complaint about a circumstance that seems unfair.
being reprimanded privately by your supervisor for not following safety procedures when working with a patient
Incorrect. A grievance is a complaint about a circumstance that seems unfair. A safety infraction is a reasonable cause for a reprimand.
being asked to work overtime to help cover an emergency
Incorrect. A grievance is a complaint about a circumstance that seems unfair. Being asked to work overtime when there is an emergency is not unreasonable.

Which is the best course of action to take if you think your supervisor is being too critical of your work?
Discuss the problem directly and privately with your supervisor.
Correct. The best approach is to speak directly with your supervisor.
Go to your supervisor's boss.
Incorrect. Speak directly and privately with your supervisor. It is always best to follow the chain of command and speak first with the person with whom you are having difficulty.
Complain to your coworkers.
Incorrect. This is not productive. Speak directly and privately with your supervisor. It is always best to speak first with the person with whom you are having difficulty.

Which of the following should NOT be done when you are voluntarily leaving a job?
Discuss your plans with coworkers before telling your supervisor.
Correct. It is best to notify your supervisor before telling others at work that you plan to leave your job.
Offer to help train your replacement.
Incorrect. This is a good idea if time permits.
Do as much as possible to complete ongoing assignments.
Incorrect. You should continue working and doing your best until the last day.

