mitc
23
glos

constructive criticism
Appropriate feedback on the performance of others, based on the belief that it can be improved
NOAUDIO
NOGRAPHIC

external customers
People who come to the health care provider for services; they may be referred to as customers, patients, or clients
NOAUDIO
NOGRAPHIC

internal customers
People who work within the health care industry; in other words, other health care workers
NOAUDIO
NOGRAPHIC

quality improvement
Processes used to find ways to preserve or improve quality of care while decreasing costs
NOAUDIO
NOGRAPHIC

