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Difficult Situations
Joyce Mitchell and Lee Haroun
If patients are extremely rude, is it ever appropriate to tell them off? Why or why not? What are some ways of dealing with problem patients?

Professionalism at Work
Joyce Mitchell and Lee Haroun
Many health care workers feel underpaid and overworked and have many additional stresses at home. How many of these issues should come into the workplace? Should an employee be disciplined or even fired if he or she lets these issues affect his or her work performance?

Patient Complaints
Joyce Mitchell and Lee Haroun
Patients often complain of having to wait too long for service. What is the best way to handle this situation? Should the complaining patient be seen first? When would it be appropriate to see patients out of order of their arrival?

