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If a patient who is badly scarred by burns makes jokes about looking like a monster, the medical assistant should ignore the comment.
False
Correct. It is better to listen for a contradictory message. The patient may be covering up his true feelings about his appearance.
True
Incorrect. It is better to listen for a contradictory message. The patient may be covering up his true feelings about his appearance.

It is okay to engage in harmless gossip with coworkers about the supervisor during the lunch hour.
False
Correct. Gossip about one's supervisor is always inappropriate.
True
Incorrect. Gossip about one's supervisor is always inappropriate.

It can be appropriate to joke around with a patient.
True
Correct. Humor can be helpful in health care communication.
False
Incorrect. Humor can be helpful in health care communication.

About 30% of oral communication is expressed nonverbally.
False
Correct. Up to 70% of oral communication is expressed nonverbally.
True
Incorrect. Up to 70% of oral communication is expressed nonverbally.

American Sign Language is the fourth most commonly used language in the United States.
True
Correct. American Sign Language is the fourth most commonly used language in the United States.
False
Incorrect. American Sign Language is the fourth most commonly used language in the United States.

