mitc
16
qumc

Which is the best definition of successful communication?
The receiver understood the intent of the sender.
Correct. In successful communication, the receiver understands the sender's message.
The sender tried to use appropriate communication techniques.
Incorrect. The sender may use appropriate techniques, but if the receiver does not understand the message, the communication is not successful.
The sender has an important purpose.
Incorrect. The sender may have an important purpose, but if the receiver does not understand the message, the communication is not successful.

Which is the best question for a nurse to ask when gathering information from a patient who has started taking a new pain medication?
Can you describe any changes in your level of pain?
Correct. This question asks for specific information to help evaluate the effectiveness of the medication.
Do you like the new medication?
Incorrect. The patient's response may not help evaluate the effectiveness of the medication.
Is the new medication working?
Incorrect. Asking about the level of pain is more specific for evaluating the effectiveness of the medication.

What is the most appropriate way to improve communication with a patient who is hearing impaired?
Face the patient, and speak clearly.
Correct. Face the patient, and speak clearly.
Speak very loudly.
Incorrect. Face the patient, and speak clearly.
Repeat the message many times.
Incorrect. Face the patient, and speak clearly.

When working with a patient, the first step in the communication process is to:
determine the goal of your communication
Correct. The first step in the communication process is to determine the goal of your communication.
create a clear message
Incorrect. The first step in the communication process is to determine the goal of your communication.
ask the patient an open-ended question
Incorrect. The first step in the communication process is to determine the goal of your communication.

Which of the following is most important when communicating with patients?
listening actively
Correct. Listening actively is essential for effective communication.
using medical terminology correctly
Incorrect. Using medical terminology correctly is very important when communicating with other professionals. When communicating with patients, active listening is most important.
planning messages in advance
Incorrect. While planning may be important, active listening is most important.

A medical assistant gives a patient instructions for a therapeutic diet as he is leaving the clinic and then hurries off to attend to another patient. What important step in the communication process did she miss?
Check for understanding of the instructions.
Correct. She did not check that the patient understood the instructions.
Set a goal.
Incorrect. She did not check that the patient understood the instructions.
Evaluate the encounter.
Incorrect. She did not check that the patient understood the instructions.

If a patient with whom you are communicating leans forward and turns her head to one side, which explanation for her behavior should you check out first?
She may have a hearing impairment.
Correct. Leaning forward and turning the head can be signs of a hearing impairment.
She is not interested in what you are saying.
Incorrect. This may be true, but you should first check the possibility of a hearing impairment.
She is being rude.
Incorrect. This may be true, but you should first check the possibility of a hearing impairment.

When dealing with an angry patient, the best thing to do is:
listen to the patient's concerns
Correct. The best way to deal with an angry patient is to listen to his or her concerns.
speak to the patient loudly and firmly
Incorrect. The best way to deal with an angry patient is to listen to his or her concerns.
walk away
Incorrect. The best way to handle an encounter with an angry patient is to listen to his or her concerns.

