mitc
16
qum2

Select the best match.
probing question
Can you tell me more about when you get the headaches?
closed-ended question
Have you had a headache in the last week?
open-ended question
Can you describe the pain you experience when you have the headaches?
leading question
Do you tend to have more headaches in the morning, afternoon, or evening?
inappropriate question
Do you think your husband's drinking might be causing your headaches?
feedback
method that sender uses to check the receiver's understanding
paraphrase
restatement of the sender's message in the receiver's own words
nonverbal communication
body language, facial expressions, and gestures that send messages

Select the best match.
reflection
opportunity given by the receiver to the sender to restate or add to the original message
empathy
understanding another person's thoughts, feelings, and behaviors
helps patients who are disoriented
speaking slowly and using simple language
helps patients who are visually impaired
identifying yourself and explaining what you are going to do
helps patients who are hearing impaired
looking directly at the patients and having a light source directed at your face
helps patients who speak limited English
smiling and using pantomime
helps patients who are angry
remaining calm and courteous
