mitc
16
qufi

A physical therapy assistant who tries to understand how a patient feels when he must perform painful exercises following surgery is practicing _____.
empathy

Sending messages through body language and facial expressions is called _____.
nonverbal communication

The _____ is often the first means of contact between a potential patient and a health care facility.
telephone

Statements about what patients should be able to do as a result of patient education are known as _____.
learning objectives
educational goals

