mitc
13
qumc

Which health care worker best demonstrates the meaning of professionalism in health care?
Cary always does her best to provide high-quality service to patients.
Correct. Serving patients to the best of your ability demonstrates a high level of professionalism.
Juan is very self-confident.
Incorrect. Self-confidence is important, but the manner in which patients are served is the most important sign of professionalism.
Alisha is always very careful about her appearance.
Incorrect. While appearance is an aspect of professionalism, the manner in which patients are served is most important.

What should you do first to learn about the sick leave policy at a new job?
Check the employee manual.
Correct. It is always best to check the facility's resources first when you have a question about employment policies.
Ask your supervisor.
Incorrect. You should first check the employee manual. Then, if you have more questions, you can ask your supervisor.
Ask someone who has worked there a long time.
Incorrect. Even experienced coworkers may not have accurate information. You should first check the employee manual. Then, if you have more questions, you can ask your supervisor.

If a patient yells at you about having to wait because the doctor is late, the most professional response would be to:
listen and try to understand why she is yelling
Correct. The most professional response to difficult situations is to not respond emotionally, but to think about possible causes for the other person's behavior.
inform her that her behavior is unacceptable
Incorrect. The most professional response to difficult situations is to not respond defensively, but to think about possible causes for the other person's behavior.
tell her loudly that she will just have to wait
Incorrect. The most professional response to difficult situations is to not respond defensively, but to think about possible causes for the other person's behavior.

The most effective way to approach workplace problems is to:
see them as opportunities to learn
Correct. Problems are going to occur, so seeing them as opportunities to learn is the most effective way of dealing with them.
avoid them whenever possible
Incorrect. This is not realistic, because problems are going to occur. The most effective way to deal with workplace problems is to see them as opportunities to learn.
depend on your supervisor to solve them
Incorrect. Everyone in the workplace must be involved in problem solving. The most effective way to deal with workplace problems is to see them as opportunities to learn.

