Objectives

Objectives

Studying and applying the material in this chapter will help you to:

* Explain why the ability to write clearly and correctly is an important skill for the health care worker

* Describe effective techniques for planning and organizing written documents

* Use correct spelling and grammar in all written communication

* Explain how to write, format, and send effective business letters

* Identify what should be included in meeting agendas and minutes

* Describe techniques for creating effective written patient education materials

* Discuss the proper handling of written documents to protect patient confidentiality

* List ways to improve proofreading skills