Objectives
Studying and applying the material in this chapter will help you to:
* Explain the meaning of professionalism for health care workers
* Identify the four major components of professionalism
* Describe the characteristics and behaviors of workers who display professionalism
* Explain how health care workers can effectively handle difficult situations
* Explain the meaning of “professional distance”
* Describe how to use criticism constructively
* Explain how professional organizations help health care workers increase their level of professionalism
* Identify the characteristics of a leader
Copyright © 2007 by Thomson Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.