Message-ID: <6921369.1182531744742.JavaMail.joeescobar@joe-escobars-computer.local>
Date: Tue, 18 Jul 2006 22:28:01 -0700 (PDT)
From: gmiles
Reply-To: Online.MC_PO3.LCC-Mail@lanecc.edu
Subject: Fw: Problem with TestPilot
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Hi, Joe.  Here is a response I received from the TestPilot staff about the 
problem we are experiencing.  I'm not sure of the information in the first 
paragraph because I'm not familiar with LCC's computer equipment.  The 
second paragraph would apply only to occasional individual situations, not 
to an entire class.  (On the first and third quizzes, almost no one in the 
class could review their quiz with the answers.)  Do you think anything in 
the first paragraph identifies the problem?
Greg Miles.

----- Original Message ----- 
From: "Malcolm Duncan" <wmd@clearLearning.com>
To: "Greg Miles" <gmiles@uoregon.edu>
Sent: Tuesday, July 18, 2006 9:25 AM
Subject: Re: Problem with TestPilot


> It sounds as if your server's database may be running out of disk
> space or, if you're using Linux, the maximum file size may have been
> reached in your database files.  (Linux has a maximum file size
> of 2 GB).
>
> It is also possible that if questions are offered one at a time,
> the student is not waiting for the web page to complete downloading
> before the proceed to the next question.  This can cause a loss of
> data.
>
>
> On Jul 12, 2006, at 9:15 PM, Greg Miles wrote:
>
>> Hello, TestPilot staff.
>>     I am an instructor at Lane Community College in Eugene,  Oregon.  I 
>> am using TestPilot 4 for one of my distance learning  courses.  We are 
>> experiencing intermittent difficulty with the  program that is causing 
>> confusion among the students and is  requiring a large amount of my time 
>> trying to work around the  problem.  I have been using TestPilot for 
>> about four years, and  have never experienced any problems with it before 
>> this.  I am  wondering if you could identify the problem and help us out.
>>     When a student submits a test online, he or she should be able  to 
>> review the completed test, along with correct answers, after the  recall 
>> time.  I have given two tests so far this term, and only one  student was 
>> able to review the first test normally.  All other  students, when they 
>> try to review their tests (and when I try to  review their tests in the 
>> management section of the program), are  told either a) they answered 0 
>> of 0 questions and have a score of  0% or b) the program relays them to 
>> another screen.  For the second  test, about half the students can review 
>> their tests normally.
>>    The program seems to work off and on.  The person who could see  the 
>> test normally in the first test was the first to take it (she  took it a 
>> few days earlier than the deadline).  The next person to  take that test 
>> took it a day or two later, at a time when the  program was not working 
>> properly.  This lasted for a few days and  affected many more students. 
>> Then for a few more days the program  operated normally.  Starting a 
>> couple of days ago, it once again  was not working properly.
>>    Can you give me any advice regarding this problem and how to fix  it? 
>> Many thanks.
>> Greg Miles
>> Science Division
>> Lane Community College
>> gmiles@uoregon.edu
>> 541-345-7693 (home office)
>> 


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