Message-ID: <11054201.1182532568487.JavaMail.joeescobar@joe-escobars-computer.local>
Date: Sun, 22 Oct 2006 23:10:52 -0700 (PDT)
From: moodleadmin
Subject: Re: chat room problems
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Joe,

I've managed to restore the transcripts of your prior chat sessions from a backup of the database.  Somehow or another, your entire chat got deleted, not just the previous sessions--that's why you couldn't see an icon for it, because all of the information about that particular chat, including its ID number and creation information (as well as the title), were removed.  I converted the entries over from the old chat ID in the backup of the database and restored all the messages that I could fine (1,090 in total).

When I log in as administrator, I can see what I assume are all of the lost sessions (dating back to October 1), so your students should be able to see them as well.

David

===============================================
David Walton
Moodle System Administrator
Lane Community College
For enrollment, course creation, logging in, or general server issues, email moodleadmin@lanecc.edu
For faculty assistance using Moodle, email online@lanecc.edu
Voice: 463-3367
===============================================
>>> Joe Russin 10/18/06 1:50 PM >>>
Thanks for looking into this. I checked Sunday evening before the Sunday 8-9pm chat, and all the sessions since the course began were there. They had been there since our first chat on 10/1, and I haven't changed any of the settings. There was never a situation where the sessions disappeared; the icon disappeared off the Welcome page and took along all previous sessions, I believe. When I created the new chat link, I hoped the old sessions would still be there, but that was not the case. I've set the new retention time for 90 days, hopefully it won't happen again. 

>>> moodleadmin 10/18/06 1:39 PM >>>
Joe,

Did you have active chat sessions available from before last Sunday (last week, for example)?  How long did they get saved?

There's no clear reason for why this happened, and I haven't found any reports of any similar problems anywhere on moodle.org (if there were a bug in the Moodle application, I would expect to see similar reports).  

Did you change any of the settings on that chat activity recently?  Is there ANY chance that the retention period accidentally got set to 2 days?  Or that the session got accidentally deleted from the page listing the sessions?

David

>>> On Wed, Oct 18, 2006 at  9:45 am, Joe Russin wrote: 
 Hi, Sorry to keep bugging, but it seems that my old chat room disappeared 
> recently. We had an incredible 1 hour discussion last Sunday, with much 
> valuable info recorded in the session that would have helped the students on 
> their test yesterday. Somehow, between Sunday and Tuesday, the chat link 
> disappeared from the opening page, along with all previous sessions. Needless 
> to say, the students were quite frustrated. I suspect one of 2 things: a 
> technical glitch, or, did the chat room "expire", since one of the options is 
> to set the number of days that the previous chats will last for? 30 days is 
> the default, but I don't believe I would have created the chat room as early 
> as Sept. 16, since Joe was having problems restoring my course up until 
> around the 20th or so. 
> 
> Please check it out, and see if there's any history of what happened and how 
> it can be avoided in the future. There was a glitch I wrote you about the 
> week before, where we couldn't log on, but that seemed to have been fixed, 
> since it worked fine on 10/15. Thanks very much,
> 
> Joe
> 
> PS: This is course BI101f: #23237
> 
> Joe Russin
> Lane Community College
> Science Division
> 4000 East 30th Ave.
> Eugene, OR 97405
> 541-463-5452
> 




===============================================
David Walton
Moodle System Administrator
Lane Community College
Email support: moodleadmin@lanecc.edu 
Voice: 463-3367
===============================================


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