Message-ID: <12687747.1182488847392.JavaMail.joeescobar@joe-escobars-computer.local>
Date: Mon, 8 Jan 2007 15:43:10 -0800 (PST)
From: HelpDesk
Subject: Re: Problem with Mac account remains
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Allison -
Ok,  I think the next step is to consult the folks at teach.lanecc.edu - I'm cc'ing the email account online@lanecc.edu that needs to be contacted.   I know there were some changes to the teach.lanecc.edu server before Winter break.
 
Thanks for this opportunity to assist you.
 
Patricia
 
IT Helpdesk x4444
Lane Community College
Eugene, Oregon  97405
helpdesk@lanecc.edu 

>>> Allison Cunningham 1/8/2007 8:17 AM >>>

Hello, 
I had a work order in for my Mac account and received notification that it was fixed on 1/4/07.  However, I am still having the same problem.  Here's what happens: 

Clicking on links to documents causes an error box to pop up, informing me that I cannot open the document because I cannot change the contents of the folder it is trying to save it to.  For example, if you go to my webpage teach.lanecc.edu/cunninghama, then click on the Math 20 tab, then on "Handouts", you will see a list of documents and pdf files.  None of these can be opened when I am logged as myself.  When I use my officemate's login and password, though, I have no problems opening these. Thus, I believe there is a security setting in my account that needs to be changed. 

I need to be able to have access to the documents on my webpage, and this is a problem I have had since I started here fall term.  Perhaps deleting my account and starting from scratch might be the best approach, rather than continuing troubleshooting. 

Thank you for your help. 

Allison Cunningham 
16/266 
x5468 

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