Documentation of email correspondence with student Phil Sparrer in HST102 August 6, first assignment due date He did not follow directions and purchased wrong textbook Problem can only be resolved at Cengage (publisher) Re: I agree Joe Escobar Thu, Aug 6, 6:30 PM (16 hours ago) Phil, I cannot be any clearer - you MUST contact Cengage for assistance. They will confirm that my course code is correct, since it has worked for every other student in the class. I agree Phil Sparrer Thu, Aug 6, 6:06 PM (16 hours ago) Yes, I was on earlier. I thought a simple online purchase would not take all day. I was ready to knock out three chapters today to get a head start. Have you checked your course code, MTPQNHZNVTG8, and made sure it was correct? If you can't help me now, how am I to believe you would have helped me two days ago? Re: screeshot Joe Escobar Thu, Aug 6, 5:50 PM (16 hours ago) (I send screenshot from my message to him two days earlier) Phil, How about this screenshot, 2 days earlier (Aug 4) when I reminded you personally to get the book. Moodle logs show me you logged in last week, and yet you said you cannot find the syllabus? I am clearly doing my part to communicate with all students about all class requirements. Re: I agree Joe Escobar Thu, Aug 6, 5:42 PM (17 hours ago) Bad attitude Phil. Wrong way to begin the term. You waited until the deadline day, so your procrastination is a problem. As I have said multiple times, I CANNOT help you. You MUST contact Cengage. My link works for every student who purchased the correct textbook. My link was NOT a link to purchase anything. You really need to read the directions. Because you purchased the wrong thing, then something AT CENGAGE is causing your problem. There is truly nothing I can do for you at this time. It is completely out of my hands. Contact Cengage. Screenshot Phil Sparrer Thu, Aug 6, 5:31 PM (17 hours ago) (He sent a screenshot of his first Moodle message to me at 11:46a,) I agree Phil Sparrer Thu, Aug 6, 5:31 PM (17 hours ago) Yes, I agree that I should pay for the correct package and get my refund from Cengage. The only problem is that it says that access is expired. I am unable to purchase it. I clicked on the link that YOU provided. I've been trying to contact you since 1145 this morning and you have done nothing to remedy this situation but point the finger at me. COULD YOU PLEASE JUST TRY FOR ONCE TODAY? Joe Escobar via email Thu, Aug 6, 5:08 PM (17 hours ago) Phil, I cannot help you and you are the only person with this problem. Even though I provided very specific instructions, you bought the wrong thing. I made it very clear that the digital Mindtap access price is $80 (from Cengage... I have nothing to do with the price). If you paid Cengage less money for an ebook, then contact them, let them know you bought the wrong item, ask to have that amount credited to you, PAY the difference, and get the correct digital Mindtap access required for all students in this course. Course Code = MTPQNHZNVTG8 Phil Sparrer Thu, Aug 6, 3:47 PM (18 hours ago) Course Code = MTPQNHZNVTG8. This is the code you gave us Need help Phil Sparrer Thu, Aug 6, 3:44 PM (18 hours ago) So if I didn't pay $80 you're not going to try and help me? I put in the access code that you provided in a previous message and that's what came up for me. Can you check your end on mindtap and double check? It doesn't make sense that I would be the only person with this problem. It says expired Phil Sparrer Thu, Aug 6, 3:14 PM (19 hours ago) to me I understand that. What I'm telling you is I am not able to purchase the correct thing because it says that access expired on 8/3. Thank you Joe responded via Moodle message 2:20p Phil, You said you purchased the e-book. That is not the same as digital Mindtap . Did you pay $80? If you paid any less than that you bought the wrong thing. Phil Sparrer Thu, Aug 6, 1:43 PM (20 hours ago) to me Hello sir, I'm trying to register for your course in MindTap, but it says that acces ended on 8/3. I bought access to the book, but I don't think it gives me access to the activities. Please respond. Thank you.